Have you ever made a hotel booking, then found a cheaper rate somewhere else on the internet; or even got a better rate by calling the hotel directly? Ever had the feeling you might have got a better deal if you had only searched or asked around a bit longer? Senator Apartments guarantees that the rates quoted on our website, or when contacting the hotels directly, will not be underbid by another qualifying public offer available at the time of booking.

Reserve a room directly with Senator Apartments, either through the website, or directly through the hotel. For 24 hours after making the booking, we guarantee there will be no better offer available; be it via internet, a Senator Apartments reservations channel, or a travel agency.

If you find a lower rate within that period we will honour it. Plus, we will give you a further 20% discount off the lower rate for the first 3 nights. Just file a claim via email with the details of where you found the lower rate. Please see our terms and conditions for this guarantee.

To file a claim, please send an email to sales@senator-apartments.com with your complete booking data as well as a screenshot of the cheaper rate.

Senator Apartments guarantees that the rates quoted on Senator Apartments official website will not be underbid by another qualifying offer available at the time of booking. The guest must have a confirmed reservation and reservation number. For a claim to be valid under the Best Available Rate Guarantee, it must satisfy all terms and conditions and be submitted through the Claims Processing Procedures.

The Guarantee applies, if the lower qualifying "comparison rate" is found within 24 hours from the time of the original/first booking and a claim is submitted, also within 24 hours.

Our Best Available Rate Guarantee does not apply to the following

• reservation channels other than specified (our website or  Senator Apartments directly)
• rate differences that are due to different currency exchange rates used by Senator Apartments website and the "comparison site"
• "comparison rates" on web sites or offers that "package" travel, entertainment and hotel, such as: flight + hotel stay, car rental + hotel stay and others ("dynamic-packaging"-sites)
• unpublished rates – i.e. "comparison rates" that have been negotiated by Senator Apartments with corporations, membership associations (such as EBA, ACC, and others), embassy rates, travel agency/travel industry/employee rates, group and meeting rates, extended stay rates.
• websites/portals/webpages that do not have online-booking-facility, such as information sites, or sites that only confirm bookings after contacting the hotel first ("booking request" - sites).

If the lower "comparison rate" is found, in order to claim the guarantee you  have to provide sufficient information about the name of the channel (such as URL), and if possible, send a copy/screenshot of the website.

Qualifying Comparison Offers

Both rates, the rates booked through Senator Apartments and the "comparison rate" found must be

• for the same arrival date, same hotel, same number of guests, same roomtype (category, size, bedding, view)
• with the same inclusions (tax, VAT, service charges, Food & Beverage items, other inclusive items)
• at the same booking conditions (minimum length of stay, minimum advance booking, advance purchase, deposit, change- and cancellation policies or other conditions).

Senator Apartments may modify or cancel the guarantee at any time without prior notice. Senator Apartments is excluding the right to take legal proceedings with regards to the guarantee.

Processing a claim

Please send an e-mail with all reservation details that help us verify your claim (confirmation number, price, arrival date, departure date, screen prints etc.) to sales@senator-apartments.com. Senator Apartments will process the claim within 24 hours after receipt, Mondays to Fridays, 09.00 - 18.00 Ukrainian time.

If the claim is found valid, the guest will receive a confirmation at the rate of 20% of the lower room rate for a maximum of 3 nights. The hotel will be informed accordingly. In order to make sure that the claim can be processed before arrival in the hotel, the claim must be filed at least 24 hours prior to 18.00 on check-in date.

If the claim is found to be invalid, the guest will be informed immediately, with the reason for the rejection.